Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Shangri-La Hotel Kuala Lumpur

Wi-Fi
Parking

On-site parking

Luggage storage
24-hour

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Coffee/Tea in lobby

Cafe

Coffee shop

Shuttle

Airport shuttle

Fitness/ Gym

Fitness center

Swimming pool

Outdoor swimming pool

Private swimming pool

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

The elegant Shangri-La Hotel is a 5-star property placed 15 km from Sunway Lagoon. Offering accommodation in a 28-story traditional building, the hotel was remodeled in 2009.

The hotel is around 30 minutes on foot from the city center. Shangri-La Hotel is connected with other parts of Kuala Lumpur due to a bus stop located nearby.

Shangri-La Hotel is set close to monuments, a gallery and a mosque as well as Petaling Street, which is 1450 meters away.

Shangri-La Hotel is situated about 25 minutes drive from Sultan Abdul Aziz Shah airport.

Rooms

There are 662 guestrooms featuring premier flat, premier king suite and executive king suite equipped with a mini bar, a heating system, TV, a wardrobe and a trouser press. Some rooms at Shangri-La Hotel have a view over the city. These luxury rooms come with a hairdryer, a separate shower and toiletries supplied in a spacious bathroom.

Eat & Drink

Guests can dine at the lovely on-site restaurant serving local cuisine. The modern bar serves a selection of coffee, tea and cocktails. Servring a selection of food Lafite and Hakka Republic Wine Bar & Bistro are placed a 5-minute walk away.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

There are currency exchange, a luggage storage and a cloakroom available on the premises.

Relax

Providing a spa lounge, a health club and a hot tub along with Turkish steam bath and massage, Shangri-La Hotel ensures guests a pleasant stay. On-site fitness amenities include a gym and a fitness centre.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2009.  Number of floors:   28.  Number of rooms:   662.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • No parking
  • Free safe at reception
  • 24-hour reception
  • Late check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • No wheelchair access
  • Rooms/ Facilities for disabled
  • Public areas with access for disabled
  • 24-hour security
  • Air conditioning in public areas
  • Children are welcome
  • Luggage storage
  • Allergy-free rooms
  • Elevator
  • Currency exchange
  • Sundry/Convenience store
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Exterior corridors
  • Executive/club floor
  • Lobby
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness center
  • Tennis court
  • Squash

Services

  • Paid city shuttle
  • Airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Doctor on call
  • Wedding services
  • Limousine service
  • Wake up service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • Half board
  • Paid breakfast
  • A la carte restaurant
  • Cafe
  • Poolside snack bar
  • Outdoor dining area
  • Halal food
  • Coffee/Tea in lobby
  • Catering service

Meeting facilities

  • Business center
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Computer rental
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/ Baby cots
  • Paid babysitting/ Child services
  • Children's pool
  • Kids club

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Sun terrace
  • Garden area
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • City view

Room facilities

  • In-room air conditioning
  • Free in-room safe
  • Mini-bar
  • Soundproofed rooms
  • Connecting rooms
  • Sitting area
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Private bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Slippers
  • Room toiletries

Self-catering

  • Electric kettle
  • Cookware/ Kitchen utensils

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Internet television
  • International calls
  • Direct dial telephone
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

One child
0 - 12 years
Existing bedding FREE

Pets

Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8 km
Airports
  • Sultan Abdul Aziz Shah (SZB)
    17.6 km
  • Kuala Lumpur International Airport (klia) (KUL)
    45.8 km
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Lafite
    20 m
  • Hard Rock Cafe (cuisine: American)
    160 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Premium Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|Premium Double/twin Room

Club Room
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Deluxe|Double/Twin + 1 Child Horizon Club Executive

Club King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
  • Radio
Room Description:

Standard|Horizon Club King

Executive Club Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

DOUBLE CLUB EXECUTIVE. ROOM ONLY. Standard rate

Shangri-La Hotel Kuala Lumpur photos Room
Premier Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • In-room safe
  • Heating
  • 24-hour room service
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Free mineral water daily
  • 220/240 V AC
  • Fire alarm
  • Voice mail
  • Telephone
  • Turndown service
  • Alarm clock
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Cribs available
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

Deluxe|Double/Twin + 1 Child Premier (Without Breakfast)

Shangri-La Hotel Kuala Lumpur photos Room
Premier First Floor Guest Room
City view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Coffee machine
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Carpeted floor
  • Large windows
  • Privilege access to executive lounge
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Bidet
  • Toilet
  • Bedding:Sofa
  • Dining:Mini-bar
  • Coffee/tea maker
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
  • Radio
Room Description:

Featuring red, orange and shimmering gold decor, luxurious suite consists of a separate living area, a flat-screen TV with DVD player and large windows with views of the city. Suite benefits include: - Exclusive access to the Horizon Club Lounge located on the 1st Floor - Complimentary breakfast every morning from 06:30 to 10:30 - Complimentary daily afternoon tea from 15:00 to 17:00 - Complimentary evening cocktails from 17:00 to 19:00 - Free refreshments throughout the day - Complimentary usage of meeting room for 2 hours daily, subject to room availability - A dedicated Business Centre with a boardroom, a meeting room and 2 work stations - Complimentary Wi-Fi access in the guestrooms and lounge - Free shoe shine service upon request

Shangri-La Hotel Kuala Lumpur photos Room
Premier King Room
City view
  • Room size:

    42 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Telephone
  • Turndown service
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Toiletries
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Radio
Room Description:

DOUBLE PREMIER KING BED. ROOM ONLY. Standard rate

Shangri-La Hotel Kuala Lumpur photos Room
Premier King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
  • General:Free internet access
  • Individual air conditioning
Room Description:

SUITE PREMIER KING BED. ROOM ONLY. Standard rate

Shangri-La Hotel Kuala Lumpur photos Room
Premier Suite
  • Room size:

    80 m²

  • Max occupancy:

    4 persons

  • Bed type:

    1 Super King-size bed, 1 Double bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • 24-hour room service
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Heating
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Carpeted floor
  • Privilege access to executive lounge
  • 220/240 V AC
  • Wheel chair accessible
  • Telephone
  • Turndown service
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Bidet
  • Toilet
  • Bedding:Sofa
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Kettle
  • Dining area
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • DVD player
  • Radio
Room Description:

NON-REFUNDABLE PREMIER SELECTION SUITE

Shangri-La Hotel Kuala Lumpur photos Room
Premier Flat
City view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Telephone
  • Turndown service
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Toiletries
  • Toilet
  • Dining:Mini-bar
  • Bottled water
  • Media:Flat-screen TV
  • Radio
Room Description:

Offering city views, air-conditioned rooms feature a flat-screen TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The private marble bathroom has a shower, separate bathtub, bathrobes, slippers and free toiletries. Free internet access and daily turn-down service is provided.

Standard Room
  • Max occupancy:

    3 persons

  • Bed type:

    2 Single beds or 1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
  • Radio
King Room
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • + More
  • General:Internet access
  • Safe
  • Living room
  • Bathroom:Bathroom
  • Media:TV
Room Description:

DOUBLE KING SIZE BED. BED & BREAKFAST. Standard rate

King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

Suite|DOUBLE SUITE KING

Standard Triple Room
  • Max occupancy:

    5 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Family Room
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
Deluxe Double Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • + More
Room Description:

DOUBLE DELUXE. BED & BREAKFAST. Standard rate

Shangri-La Hotel Kuala Lumpur photos Room
Deluxe King Room
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Telephone
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Media:Flat-screen TV
  • Radio
Room Description:

This double room features air conditioning, seating area and minibar. Please note that this room does not have capacity for an extra bed.

Shangri-La Hotel Kuala Lumpur photos Room Executive Room
Executive Twin Room
  • Room size:

    39 m²

  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 2 Single beds or 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Smoking
    • Shower
    • Non-smoking
    • Bathtub
    • + More
  • General:Free Wi-Fi
  • In-room safe
  • Individual air conditioning
  • Heating
  • Facilities for disabled
  • 24-hour room service
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Living room
  • Free mineral water daily
  • Privilege access to executive lounge
  • 220/240 V AC
  • Interconnecting doors
  • Fire alarm
  • Wheel chair accessible
  • Newspapers
  • Voice mail
  • Fax machine
  • Telephone
  • Turndown service
  • Alarm clock
  • Bathroom:Bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Bedding:Cribs available
  • Down comforter
  • Dining:Mini-bar
  • Coffee/tea maker
  • Kettle
  • Media:Flat-screen TV
  • Wake up service
  • In-house movie
  • Computer hookup
  • DVD player
  • Radio
Room Description:

TWIN HORIZON EXECUTIVE. BED & BREAKFAST. Standard rate

Shangri-La Hotel Kuala Lumpur photos Room Executive Room
Executive King Room
City view
  • Room size:

    39 m²

  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Individual air conditioning
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Privilege access to executive lounge
  • Fax machine
  • Telephone
  • Turndown service
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Radio
Room Description:

DOUBLE EXECUTIVE KING BED. ROOM ONLY. Standard rate

Shangri-La Hotel Kuala Lumpur photos Room
Executive King Suite
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Air conditioning
    • + More
  • General:Free internet access
  • Bathroom:Hair dryer
  • Dining:Mini-bar
  • Media:Satellite TV
  • 220 V AC
  • In-house movie
  • Computer hookup
  • Radio
Room Description:

SUITE EXECUTIVE KING BED. ROOM ONLY. Standard rate

Executive Triple Room
  • Max occupancy:

    2 persons

  • Bed type:

    Sleeping arrangements for 3 persons

  • Check Prices
Room Description:

Triple room

Shangri-La Hotel Kuala Lumpur photos Room
Executive Suite
City view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 1 Super King-size bed, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Free Wi-Fi
    • Smoking
    • 24-hour room service
    • Bathtub
    • + More
  • General:Free internet access
  • Safe deposit box
  • Heating
  • Laundry services
  • Slippers
  • Work desk
  • Seating area
  • Living room
  • Large windows
  • Wheel chair accessible
  • Telephone
  • Turndown service
  • Alarm clock
  • Bathroom:Marble bathroom
  • Rain shower
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toiletries
  • Toilet
  • Bedding:Cotton sheets
  • Dining:Mini-bar
  • Coffee/tea maker
  • Coffee machine
  • Kettle
  • Dining area
  • Media:Flat-screen TV
  • Wake up service
  • DVD player
  • Radio
Room Description:

Offering city views, air-conditioned rooms feature a flat-screen TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and exclusive access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for 2 suits - Free high-speed internet access at the Horizon Club work stations

Shangri-La Hotel Kuala Lumpur photos Room
Executive Flat
City view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Bathtub
    • Air conditioning
    • + More
  • General:Free internet access
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Privilege access to executive lounge
  • Fax machine
  • Telephone
  • Turndown service
  • Bathroom:Marble bathroom
  • Hair dryer
  • Bathrobe
  • Toilet
  • Dining:Mini-bar
  • Coffee/tea maker
  • Bottled water
  • Media:Flat-screen TV
  • Radio
Room Description:

Offering city views, air-conditioned rooms feature a flat-screen TV, laptop-compatible safe, minibar and complimentary bottled drinking water. The en suite marble bathroom has shower facility, separate bathtub, bathrobes and slippers. Guests enjoy complimentary turndown service daily and exclusive access to the Horizon Club. Club benefits include: - Buffet breakfast - Afternoon tea - Evening cocktails - All-day refreshments - Complimentary pressing service for 2 suits - Free high-speed internet access at the Horizon Club work stations

Shangri-La Hotel Kuala Lumpur Location

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  • Current hotel
  • Hotels nearby
  • Other hotels
  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

What's nearby

Tourist attractions

  • KL Hop-On Hop-Off City Sightseeing400 m

Popular areas

  • Kuala Lumpur City Centre1.0 km

Places of interest

  • Menara KL Tower300 m
  • Dang Wangi500 m
  • Malaysian Philharmonic Orchestra700 m
  • Aquaria KLCC700 m
  • Petrosains Science Discovery Centre800 m
  • Jalan Alor900 m
  • Bukit Bintang Monorail Station1.0 km
  • Medan Tuanku1.0 km
  • Starhill Gallery1.0 km

Convention centers

  • Kuala Lumpur Convention Center700 m

Shopping areas

  • Suria KLCC700 m
  • Capital Square700 m
  • Bukit Bintang Plaza800 m
  • Pavilion Kuala Lumpur800 m
  • Capital Square800 m
  • Pavilion Mall900 m
  • Farenheit 881.0 km

Monuments and Landmarks

  • Menara KL Tower300 m
  • Petronas Twin Towers600 m
  • Kuala Lumpur City Centre KLCC700 m
  • Bukit Bintang Monorail Station1.0 km

Parks

  • KLCC Park800 m

Local attractions

  • St. Mary\'s Cathedral1.5 km
    Jalan Raja
  • Sultan Abdul Samad Building1.5 km
    Jalan Raja Merdeka Square
  • National Planetarium1.6 km
    Lake Gardens
  • Bukit Gasing Forest Reserve1.5 km
    Off off Jalan Gasing
  • Central Market1.6 km
    Jalan Hang Kasturi

Near the hotel

  • Menara Kuala Lumpur330 m
    No. 2 Jalan Punchak Off Jalan P Ramlee
  • Cocoa Boutique460 m
    139 Jalan Ampang
  • Kuala Lumpur City Centre 740 m
    Kuala LumpurMalaysia
  • Kuala Lumpur Convention Centre740 m
    Jalan Pinang
  • Petronas Twin Towers730 m
    Kuala Lumpur City Centre
  • Muzium Telekom470 m
    Jalan Raja Chulan
  • Suria KLCC Mall720 m
    Kuala LumpurMalaysia

Restaurants nearby

  • Lafite20 m

    Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
    Phone: 11 (603) - 2074 3900

    62% likes this, based on 130 reviews
    Price Range: ZAR 301 - ZAR 1 170

  • Melting Pot Cafe70 m

    Address: Jalan Sultan Ismail, Concorde Hotel

    74% likes this, based on 49 reviews
    Price Range: ZAR 115 - ZAR 173

  • Pavilions Lounge90 m

    Address: Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail
    Phone: 603 2717 9900

    79% likes this, based on 5 reviews

  • Hard Rock Cafe160 m

    Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
    Phone: 03-27155555

    73% likes this, based on 259 reviews
    Cuisine: American
    Price Range: ZAR 173 - ZAR 231

  • Luna Bar150 m

    Address: KH Tower, Jalan Punchak
    Phone: +603 2332 7777

    76% likes this, based on 170 reviews
    Cuisine: International
    Price Range: ZAR 46 - ZAR 81

Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Cities nearby
  • Selangor Darul Ehsan hotels - 4 km
  • Ampang hotels - 8 km
  • Cheras hotels - 6 km
  • Kampong Bukit Lanjan hotels - 8 km
  • Damansara Perdana hotels - 9 km
  • Petaling Jaya hotels - 9 km
  • Seri Kembangan hotels - 13 km
  • Batu Caves hotels - 11 km
  • Kota Damansara hotels - 11 km
  • Salak Selatan hotels - 4 km

Shangri-La Hotel Kuala Lumpur Reviews

Guest reviews are submitted by our customers after their stay at Shangri-La Hotel Kuala Lumpur

Average guest rating

8.8out of 10
Superb
Based on 512 reviews

Guest reviews

  • Family with children
    10.0

    I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

    Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

  • Family with children
    10.0

    The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

  • Single
    8.8

    I enjoy the high quality service and the comfortable beds

  • Family with children
    10.0

    Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

  • Family with children
    3.8

    nothing

    the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

  • Family with children
    9.6

    Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

    Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

  • Older travelers
    8.2

    Location is excellent

    The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

  • Couple
    9.6

    Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

  • Couple
    10.0

    Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

    Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

  • Family with children
    9.6

    Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

    It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

  • Couple
    6.6

    Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

    I hoped the room would be larger.

  • Group of friends
    7.4

    The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

    Pool a bit on the weak side.

  • Family with children
    9.6

    Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

    Simply , nothing

  • Older travelers
    9.6

    Very luxurious,a lovely final night to a lengthy holiday in Europe

    Preferred the original british Pub to the new Arthurs bar

  • Older travelers
    10.0

    Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

    The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
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Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8 km
Airports
  • Sultan Abdul Aziz Shah (SZB)
    17.6 km
  • Kuala Lumpur International Airport (klia) (KUL)
    45.8 km
Train Stations
  • Ampang Park Station
    1.6 km
  • Old Kuala Lumpur Railway Station
    2.2 km
Restaurants
  • Lafite
    20 m
  • Hard Rock Cafe (cuisine: American)
    160 m
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

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